Q1: What kinds of lighting products do you supply?

A1: We provide a high-quality range of lighting products, including floodlights, high bay lights, explosion-proof lights, tri-proof lights, downlights, and other professional fixtures, supported by standard warranties and reliable services.

Q2: Can I print my logo on custom LED light products?

A2: Yes, we offer ODM and OEM services. Please notify us formally before the production process starts, and we will confirm the design requirements based on the initial sample.

Q3: How do you handle product faults or issues under warranty?

A3: During the warranty period, we will send new replacement lights with subsequent orders for small quantities. For defective batch products, we will repair and resend them, or coordinate a suitable custom solution based on the circumstances.

Q4: Is it possible to order a sample of the LED light first?

A4: Yes, sample orders are welcome for testing and quality evaluation. Single samples or mixed samples can be prepared upon request.

Q5: What is the typical lead time for order shipping?

A5: Typically, it takes about 7 working days to ship sample or small orders, and 15 working days for bulk orders. The exact timeline depends on the order volume.

Q6: What does the 5-year warranty cover for the explosion-proof lights?

A6: The 5-year warranty covers all structural, electrical, and performance defects under normal operation. If a fixture experiences driver or LED chip issues during this period, it is eligible for free replacement parts or full repairs.